Privacy notice

Ham Agency Ltd ("HAM", "we", "us") is the controller of the personal data described here.

• Registered in England and Wales, company number 11265213.
• Registered office: 510 The Chocolate Factory, 5 Clarendon Road, London N22 6XJ.
• Contact for anything in this notice: theteam@raisereadygroup.com, or post to the registered office marked for the attention of the director.

We are a small business and are not required to appoint a data protection officer. Steph Hamill, our director, is responsible for how we handle personal data.

We collect only what we need for the thing you asked for.

Please do not send us health information or other sensitive personal data through the site. Our form does not ask for it.

We never add you to the Steph Sense newsletter unless you tick the box. The box is always unticked to start with.

Nothing on this site is scored or decided automatically. A person reads what you send.

We do not use cookies for advertising. Our everyday counting tool, Vercel Web Analytics, does not use cookies and does not identify individual visitors. It counts visits in aggregate.

The law lets us count visits this way without asking first, as long as we tell you and give you a simple, free way to object. We treat your browser's Global Privacy Control setting as an objection, and the switch below stops your visits being counted on this device. The switch stores one small setting in your browser, only to remember your choice.

Google Analytics is separate and runs only if you click Yes when the site asks. Until then it sets nothing and sends nothing to Google. If you say yes, it sets cookies in your browser (their names start with _ga and they last up to two years) and tells Google which pages you viewed, how far you scrolled, which links you clicked, where you came from, your browser, your device type and your approximate location. We do not use it for advertising and have switched its advertising features off. It also records that a waitlist form was sent or an email link was clicked, never what you wrote. Our lawful basis is your consent. To withdraw it, use the Cookies link at the foot of any page and choose No: Google Analytics stops on this browser and its cookies are deleted. If your browser sends Global Privacy Control we treat that as a No and do not ask.

When you book a call, you use our booking provider's own pages, and its own cookie notice applies there.

If we ever add a tool that stores information on your device, or that counts visits, we will update this notice first and ask for your consent where the law requires it.

We never sell personal data. We share it only with providers who process it on our behalf under written data processing terms, and only for the purposes in this notice.

Steph Sense is published by Steph Hamill on Substack. Once you are subscribed, Substack also holds your subscription under its own privacy policy, and you can unsubscribe from any issue.

We may also share personal data with our professional advisers (such as accountants and lawyers) under a duty of confidence, and with authorities where the law requires it. If HAM is ever sold or restructured, personal data may pass to the new owner, who must use it in line with this notice.

Some of our providers process data in the USA or elsewhere outside the UK. Where they do, we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework, where the provider is certified under it), or on the ICO's International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses. Ask us if you would like details of the safeguard for a particular provider.

You have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct it if it is wrong or incomplete
• ask us to delete it
• ask us to restrict how we use it
• object to how we use it, and in particular object to direct marketing at any time, which we will always respect
• ask for data you gave us in a portable format
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email theteam@raisereadygroup.com. There is normally no charge. We will reply within one month. For complex requests we may extend that by up to two further months and will tell you why. We may need to confirm your identity first.

If you are unhappy with how we have handled your personal data, please tell us first at theteam@raisereadygroup.com. We will acknowledge your complaint within 30 days and reply in full as quickly as we can.

You also have the right to complain to the Information Commissioner's Office, the UK regulator:

• Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Telephone 0303 123 1113
• Online at ico.org.uk/make-a-complaint

Access to personal data is limited to the people at HAM who need it for the purposes above. Our systems are protected by passwords and two-factor sign-in, and our providers are bound by written security and confidentiality terms.

This site is for businesses and the people who run them. It is not aimed at anyone under 18, and we do not knowingly collect their personal data.

We will update this notice when how we use personal data changes. The date at the top shows when it last changed.